Privacy Policy

At RemedivaRx, we recognize the sensitive nature of your medical and personal information. We are committed to maintaining your trust by protecting all data we collect. This policy explains our information practices and the choices you can make about how your data is processed.

We align our operations with premium security practices and comply with relevant healthcare confidentiality principles to keep your health journey private and secure.

To deliver quality services, we collect several categories of information:

• Personal Identification Information: Your name, email address, mailing address, billing address, phone number, and date of birth.
• Medical & Health Data: Information you submit on our secure intake questionnaires. This includes current medical conditions, symptoms, medical history, allergies, and list of current medications.
• Payment details: Credit/debit card information, processed securely through our fully PCI-compliant payment gateway providers. We do not store full credit card details on our own servers.

We process your data strictly for legitimate operational purposes:

• Facilitating clinical reviews by independent licensed healthcare professionals.
• Processing, packaging, and securely shipping your approved medications.
• Responding to customer care inquiries and managing technical support tickets.
• Detecting, preventing, and investigating unauthorized access, fraud, or misuse of the Site.

We share your data only with third parties strictly necessary to perform our services:

• Healthcare Partners: Independent medical practitioners who evaluate your intake forms and write your prescriptions.
• Pharmacies: Licensed pharmacy partners who receive and dispense your approved orders.
• Service Providers: Secure shipping couriers (to deliver your package) and secure payment processors.

We implement industry-standard physical, electronic, and administrative safeguards. All communications on our Site are protected using 256-bit Secure Socket Layer (SSL/TLS) encryption. Medical data is stored in isolated, secure databases with restricted access controls.

While we take robust precautions, no system is entirely impenetrable. We encourage you to use a complex password and to avoid sharing your login credentials with anyone.

We use essential cookies to maintain your login session, remember your shopping cart items, and ensure optimal security. These cookies do not store identifiable personal or health information.

You can choose to disable cookies in your browser settings, but doing so will prevent you from utilizing key features of our secure ordering platform.

Depending on your jurisdiction, you may have specific rights regarding your personal data:

• Access: The right to request copies of your personal and medical information on file.
• Correction: The right to request updates or corrections to inaccurate information.
• Deletion: The right to request the erasure of your personal data, subject to legal record-keeping requirements for medical and prescription histories.

To exercise your rights, or for specific inquiries regarding our data handling procedures, please contact our Data Privacy Officer:

• Email: privacy@remedivarx.com
• Support Ticket: Privacy Request